Winter home help centre

Get prepared for bad weather this winter

Take a look at a few of our most popular preventative articles to keep the water flowing and the heating toasty.

Popular how-to guides

How to thaw a condensate pipe

Even the most looked after boiler will struggle to function if its condensate pipe freezes. Luckily, it’s not a difficult job to put things right if it does happen. This handy guide will help you get your boiler up and running quickly and easily. What is a condensate pipe? A condensate pipe carries condensation from […]

How to deal with frozen pipes

If your pipes are starting to freeze over, take care of them before they potentially burst and get out of control. Here’s what you need to do. Got no water? If you suspect that the cause of the problem is a frozen pipe, this article will help you locate the blockage, defrost it and make […]

What to Do If Your Boiler Breaks Down

If you’re reading this, then the chances are that your boiler has stopped working – or, at the very least, you’re bothered by the possibility. This short guide will make the situation a little more tolerable, and ultimately get your central heating working again. In many cases, you’ll be able to recover from a boiler […]

Help with your Radiators and Heating

Common radiator problems – signs your radiator needs bleeding

How to know if your radiator needs bleeding It’s that time of year again when a warm radiator on your return home is the best greeting you could ask for. It’s also the time of year, however, when a broken radiator can lead to a very chilly and miserable evening. So how do your radiators […]

How to bleed a radiator

How do I know if I need to bleed a radiator? If your radiator has cold spots, then there’s likely to be air trapped inside – so you may need to bleed it. There are many other tell-tale signs that your radiator needs bleeding, but generally speaking, trapped air will cause your radiator to have […]

All radiators are cold

If none of your radiators are heating up properly, it could be a result of a more serious problem with your central heating system or boiler. But, there are a number of smaller faults that should be ruled out first: Thermostat is set too low If no radiators are heating up, check that the room […]

Different temperatures in different rooms

Your central heating system should distribute heat evenly around your home. Radiators heat up in turn, which means those nearest the boiler will often be warmer. The system can sometimes become unbalanced with radiators working at different temperatures, resulting in some rooms becoming much too warm, and others feeling cooler. If this is the case, it’s likely […]

Diagnose central heating problems

There are a number of common central heating problems that might cause your radiators to be cold. It may sound obvious, but first check that you have turned your heating on and the room thermostat is calling for heat. When your central heating stops working it seems quite natural to panic, but stay calm and […]

Parts of the radiator are cold

While your boiler and radiators might be in good working order, from time to time you may find that your radiators aren’t getting fully hot. It can be frustrating when you can feel cold spots on radiators, particularly when you’re trying to get a room toasty. There are a few factors that can cause cold […]

How to diagnose noisy boilers

Boiler noise can be very annoying and disruptive and could point to more serious problems in the near future. Boiler noise can be caused by any or a combination of some of the following: Vibrations and/or humming from the circulating pump. Vibrations from the boiler fan if it has one. A blockage or sludge build-up […]

Boiler works but radiators stay cold

Things to check on your boiler If your boiler works but the radiators are not heating up, the likely cause could be a faulty boiler pump or your central heating controls. If your boiler works but the radiators are not heating up, then the likely cause is a faulty boiler pump or your central heating […]

Diagnosing a cold radiator

When it’s chilly outside, it’s no fun coming home to a cold house. If you’re asking yourself, ‘why is my radiator cold?’ our tips on troubleshooting cold radiators could help you stay toasty. When the rest of the radiators in your house are working properly but one stubbornly refuses to warm up, run through the […]